FAQs

Frequently Asked Questions – Permanent Jewelry

What is permanent jewelry?
Permanent jewelry is custom-fit, clasp-free jewelry that’s welded directly onto your body (usually on the wrist, ankle, finger, or toe) for a seamless and lasting look.
Does it hurt?
Not at all! The welding process is quick and painless. The spark never touches your skin.
What materials do you use?
We offer high-quality 14k gold, 14k gold-filled, and 925 sterling silver chains that are durable and safe for everyday wear.
How long does it last?
With proper care, permanent jewelry can last months or even years. However, factors like lifestyle, exposure to chemicals, and skin type may affect longevity.
Can it be removed?
Yes! Although it's meant to be “permanent,” it can be safely removed with scissors or wire cutters if needed — and it can always be re-welded later.
What if it breaks?
If your jewelry breaks at the weld spot, we offer a free re-weld. If it breaks elsewhere, a small repair fee may apply.
Can I go through airport security with it?
Absolutely! It won’t set off metal detectors and is safe to wear through airport security.
Is it safe to wear all the time?
Yes, it's designed to be worn 24/7 — while sleeping, showering, swimming, and working out. However, limiting exposure to harsh chemicals will help keep it looking its best.
Do you offer private events or group bookings?
Yes! We love pop-ups, parties, and custom events. Reach out to schedule something special.

Payments & Safety

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Refund

How long does it take to get my products? How long does it take to get my products?

Once you have completed your purchase, you will be able to download your digital ebook from the checkout page.

Do you offer refunds? Do you offer refunds?

Digital Product Refund Policy:

Due to the nature of our products being digital downloads, we regret to inform you that we cannot accept any returns or offer refunds on purchases made through our store. Once a digital product has been purchased and downloaded, it is deemed non-returnable and non-refundable.

Exceptions:

In the rare event that you encounter an issue with accessing or downloading your purchased digital product, please contact our customer support team immediately. We will work diligently to assist you and resolve any technical issues promptly.